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Guest Relations Officer
HOTEL NUVE HERITAGE PTE. LTD.Singapore30+ days ago
Job descriptionCandidate must possess at least Higher secondary / Pre-U / A level / College in Hospitality / Tourism / Hotel Management or equivalent. No work experience required. Preferably Entry Level specialized in Hotel Management / Tourism Services or equivalent.
Job Summary
Responsible in satisfying hotel guests' needs through attending to their enquiries and providing solutions and good customer service.
Duties and Responsibilities
- Performs check-ins and check-outs.
- Ensure all reservations are entered in timely and accurate manner.
- Handles guests enquires and complaints.
- Attend to customer's need and ensure customer satisfaction.
- Follow up on email enquiries.
- To work closely with Housekeeping and Maintenance Department
- To carry out our duties and responsibilities assigned.
- This role will report to the Hotel Manager.
Job Requirements :
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Guest Officer • Singapore