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PRINCIPAL SERVICE DESIGNER
Borr DrillingSingapore, Pedra Branca, Singapore13 days ago
Job description10+ years of experience : In service design, UX, design strategy, or related fields. Proven leadership : Experience leading complex, multi-stakeholder projects and inspiring teams. Strong communication skills : Ability to clearly articulate design concepts, facilitate workshops, and build consensus. Proficiency in service design methods : Knowledge of tools and frameworks like journey maps, service blueprints, and experience mapping. Ability to navigate ambiguity : Comfortable working in complex environments with diverse needs and priorities. Entrepreneurial mindset : A passion for creating impact and driving innovation. Technical expertise : Understanding of technology and its impact on user experience. Mentorship and coaching : Experience guiding and developing other designers.
Key Responsibilities :
- Leadership and Strategy : Leading user experience projects, establishing strategic partnerships, and providing technical leadership to the team.
- Design Vision : Defining the overall vision for user experiences, ensuring alignment with business objectives, and driving innovation in service design.
- Stakeholder Management : Engaging stakeholders, building consensus, and gaining buy-in for proposed solutions.
- Research and Innovation : Conducting user research, identifying user needs, and developing innovative solutions to address those needs.
- Mentorship and Coaching : Guiding and mentoring junior designers, fostering a culture of learning and collaboration.
- Design Process : Overseeing the development and execution of design projects, including usability testing, concept testing, and refinement based on feedback.
Required Skills and Experience :
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Designer • Singapore, Pedra Branca, Singapore