Knowledge Management Lead

Job Description :

• Develop and maintain a comprehensive and easily accessible knowledge base, ensuring it's up-to-date and relevant.
• Organize and categorize information effectively, using appropriate tools and systems.
• Facilitate knowledge sharing sessions, training programs, and workshops to improve team skills and knowledge.
• Analyze service desk processes to identify areas for improvement through knowledge management.
• Collaborate with other teams and departments to ensure knowledge sharing and alignment.
• Report on and improve upon knowledge base utilization and effectiveness.
• Provide regular reports on the effectiveness of knowledge management initiatives.
• Familiarity with service desk tools and technologies, such as ticketing systems and knowledge management platforms.
• Strong understanding of knowledge management principles, best practices, and tools.
• Ability to analyze problems, identify root causes, and develop effective solutions.
• Excellent written and verbal communication skills, with the ability to effectively communicate complex information.
• Ability to analyze data and identify trends, and to use data to make informed decisions.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.