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Customer Service Executive (5 days / Bukit Batok)

Customer Service Executive (5 days / Bukit Batok)

VAULT PERSONNEL PTE. LTD.Singapore
21 days ago
Job description

Key Responsibilities

  • Respond to customer inquiries via phone, email, and in-person in a professional and timely manner
  • Resolve product or service issues by clarifying customer concerns, determining the cause, selecting the best solution, and following up to ensure resolution
  • Maintain accurate customer records and update databases as necessary
  • Provide product / service information, process orders, forms, and applications
  • Escalate unresolved issues to the appropriate internal teams
  • Gather customer feedback and share insights with relevant departments

Requirements

  • At least 1-2 years of customer service experience (face-to-face or contact center)
  • Excellent communication and interpersonal skills
  • Able to speak Mandarin to liase with Mandarin speaking clients
  • Proficient in Microsoft Office
  • Able to work independently and in a team
  • Strong problem-solving skills and attention to detail
  • Positive attitude, patience, and a passion for helping people
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    Customer Service Executive • Singapore