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Customer Service Executive (5 days / Bukit Batok)
VAULT PERSONNEL PTE. LTD.Singapore21 days ago
Job descriptionAt least 1-2 years of customer service experience (face-to-face or contact center) Excellent communication and interpersonal skills Able to speak Mandarin to liase with Mandarin speaking clients Proficient in Microsoft Office Able to work independently and in a team Strong problem-solving skills and attention to detail Positive attitude, patience, and a passion for helping people
Key Responsibilities
- Respond to customer inquiries via phone, email, and in-person in a professional and timely manner
- Resolve product or service issues by clarifying customer concerns, determining the cause, selecting the best solution, and following up to ensure resolution
- Maintain accurate customer records and update databases as necessary
- Provide product / service information, process orders, forms, and applications
- Escalate unresolved issues to the appropriate internal teams
- Gather customer feedback and share insights with relevant departments
Requirements
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Customer Service Executive • Singapore