Respond to customer inquiries via phone, email, and in-person in a professional and timely manner
Resolve product or service issues by clarifying customer concerns, determining the cause, selecting the best solution, and following up to ensure resolution
Maintain accurate customer records and update databases as necessary
Provide product / service information, process orders, forms, and applications
Escalate unresolved issues to the appropriate internal teams
Gather customer feedback and share insights with relevant departments
Requirements
At least 1-2 years of customer service experience (face-to-face or contact center)
Excellent communication and interpersonal skills
Able to speak Mandarin to liase with Mandarin speaking clients
Proficient in Microsoft Office
Able to work independently and in a team
Strong problem-solving skills and attention to detail
Positive attitude, patience, and a passion for helping people