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Business Risk Analyst II - C10 - SINGAPORE

CitiSingapore

7 days ago

Job description

Responsibilities

Liaison and coordination with the bank's Mystery Shopping vendor as well as Association of Banks of Singapore (ABS) appointed Mystery Shopping vendor in ensuring timely and adequate sampling coverage of sales staff in Mystery Shopping exercises.
Review and perform independent assessment of Mystery Shopping results from vendors, including performing call reviews, documentation review and evaluating inputs by impacted staff and their supervisors.
Organise and facilitate sessions to update Legal andpliance and obtain concurrence on conclusions to significant findings.
Work closely with ICRM, Legal, HR and business where regulatory Misconduct reporting or disciplinary actions are required.
Prepare Sales Practice Reporting (SPR) updates and decks where applicable.
Prepare various MIS andernance deck presentations relating to Mystery Shopping.
Attend to periodic ABS queries and information requests on Mystery Shopping results.
Prepare and conduct periodic refresher training relating to Mystery Shopping learnings for the sales platform of 100-200 sales staff.
Perform BAO support activities on all outsourcing matters relating to the Mystery Shopping vendor.
Ensure conduct of customer surveys mandated under MAS BSC regulations through multiple channels (phone, physical, electronic), including tracking, follow up of feedback where necessary and preparing MISernance updates.
Provide support to Wealth Control team on ad-hoc or recurring activities audit coordination, records management

Knowledge / Experience / Skills :

Essential

3-5 years of relevant experience with strong analytical and project management skills

Excellent presentation andmunication skills in English, both oral and written, with the ability to articulate and present issues to Management.

Solid organizational skills including attention to detail and multi-tasking skills

Strong working knowledge of Microsoft Office

Desirable

Experience in Investment or Insurance Sales process, risk & control will be an advantage.

Understanding of Retail / Wealth Management / Insurance products

Ability to organize and prioritize multiple deliverables while working with minimal supervision in a large, global corporate environment

Resourceful, meticulous and detail oriented

Ability to work independently, interface and execute with a sense of urgency and to deliver on tasks effectively and efficiently

Able to work with different stakeholders with strongmunications and confidently.

Qualifications : (degree / certifications)

Bachelor's Degree / University degree or equivalent experience

Job Family Group :

Controlsernance & Oversight

Job Family : Assessment & Design

Time Type : Full time

Most Relevant Skills

Analytical Thinking, Business Insights,munication, Constructive Debate, Controls Lifecycle, Issue Management, Process Design, Program Management, Risk Management, Stakeholder Management.

Other Relevant Skills

Forplementary skills, please see above and / or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable amodation to use our search tools and / or apply for a career opportunity review Accessibility at Citi .

View Citi's EEO Policy Statement and the Know Your Rights poster.

Job ID 25870107

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Risk Analyst • Singapore