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Senior Customer Service Executive

TechSearchSingapore, SG

30+ days ago

Job description

Main Objective :

Reporting to the Customer Service Manager, you will provide support in the following areas
To maximize revenue potential
Central Point of contact between Customers, Sales / Business Development, Supply Chain & Ops Support team
To ensure offers and tenders activities complies to the procedures, increase the winning rate and optimise sales margin
Ensure tender and quotation are managed in accordance with the defined process, directives from company standards
Build on current work process and seek for areas of improvementTo achieve 100% customer satisfaction

Key Tasks :

Handle customers’ inquiry / tender for our products and services

Process quotation and sales order on day to day basis

Provide admin support to Sales and Technical Support Team to achieve sales

Lead and manage assigned tender for submission that meets customer requirement

Track and report on submitted quotation and tender status

Monitor and keep clients informed on the progress of order as required

Lead and conduct Contract Review of an order received from assigned accounts to ensure timely delivery

Maintenance and preparation of presentation material, product information

Assist in preparation of management reports on general activities and expected turnover and market trends

Key Responsibilities :

To manage customer feedback and maintain relationship with the customers

To act as a central point of contact for the customer on assigned orders / jobs and take a pro-active approach to customer liaison

To facilitate with various department in resolving customers’ complaints and operational issues to achieve customers’ satisfaction

In addition to these duties / responsibilities’ employee is required to carry out such duties as may reasonably be required

Requirements :

Degree in Mechanical Engineering

Good PC skills (essential)

18 – 24 months’ related experience within the industry (desirable)

Ability to work under pressure to tight deadlines (essential)

Proactive, Analytical and Creative approach to problem solving (essential)

Ability to communicate effectively on all levels (essential)

Ability to work under owns initiative (essential)

Ability to think strategically (essential)

Good organizational and time management skills (essential)

Product Knowledge (desirable)

Quality Knowledge (desirable)

Customer Service Executive • Singapore, SG