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Chief Client Officer, South Asia

MarshSingapore, Pedra Branca, Singapore

19 days ago

Job description

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We are seeking a talented individual to join our regional team in Asia at Marsh. This role will be based in Singapore. This is a hybrid role that has a requirement of working at least three days a week in the office. Reporting to the Chief Client Officer, Asia, this role has been established to provide the organization’s key clients with a senior level contact to collaborate with them on their strategic risk issues to deepen, broaden, and institutionalize relationships between the two organizations, reduce at risk exposure and increase opportunities with these key clients, all of which are key to the Marsh's growth efforts within South Asia. This role will specifically work with key strategic contacts within Marsh's top 50 clients to develop, maintain and build these relationships with a key objective of growing and expanding business with these organizations. This role will also focus their efforts on developing new business with defined key organizations in country as well as from a regional perspective.

We will count on you to :

Focus on the growth of existing & new large clients in Asia as defined by the business, effectively working as the Client Executive on these nominated accounts to develop, build and maintain relationships with senior level decision makers.
Support the Risk Management (RM) & Corporate & Commercial segment leaders with specific clients to maintain regular contact and discussions
Work with various parts of the organization to ensure similar engagement from Client Executives (CE) with clients including professional account management and system adoption organizations
Ensure engagement of other key areas of the organization including Digital, Industry, Specialty, Employee Benefits and Marsh Advisory
Develop and deliver strategic account plans including a focus on international expansion opportunities as well as market strategy
Conduct annual in-person satisfaction evaluation and follow-up on all Client Survey results
Engage in active involvement in all offensive and defensive RFPs in excess of US$100K.
Works as an objective sounding board for the client to surface and escalate potential issues and conduct exit interviews and “After Action” reviews with lost clients
Extend, broaden and accelerate opportunities with other business lines under Marsh McLennan Companies to realize increased client engagement and revenue growth
Deliver targeted Marsh / MMC Intellectual Property as appropriate

What you need to have :

Progressive professional services and client industry experience over a minimum 15-year career, with a record of driving client retention and growth directly with clients at the senior executive level

Insurance industry (carrier, broking or similar) is essential

Excellent influencing and persuasion skills with the ability to drive activities and growth across various areas of the organization.

Dedication to quality in all aspects of your work performance and client services, with a passion for excellence

Solution focused approach and attitude

Effective interpersonal and negotiation skills; a team player who naturally maintains solid working relationships with colleagues and other relevant stakeholders

Compelling communication style; able to effectively associate with various audiences, adapting your approach as appropriate. Sound listening and comprehensive skills a must.

Dedicated to professionalism and providing high-level client service to exceed client expectations

Ability to work independently with limited supervision and manage a fast-paced workload

What makes you stand out :

Strategic Leadership. Defines, evaluates, and communicates long and medium-term objectives for defined clients. Focuses activities on the achievement of a vision or desired long-term outcome.

Results Focused. Expertise in delivering quality and consistently strong results

Communication and Influence. Conveys written and verbal messages effectively to various audiences, adapting approach as appropriate. Displays sound listening and comprehensive skills.

Innovation. Develops new and alternative approaches to existing practices, creates new or improved processes, solutions, products, and services. Maintains an openness to experiment with alternative approaches.

Collaboration. Acts as a connector across the organization, bring colleagues together to bring the best of the enterprise to client solutions.

Decision Making. Identifies and understands issues, problems, and opportunities. Compares data from different sources to draw conclusions. Uses effective approaches for choosing a course of action or developing appropriate solutions. Takes action that is consistent with available facts, constraints, and probable consequences.

Why join our team :

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE : MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

R_312105

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Insurance and Business Consulting and Services

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Chief Client Officer South Asia • Singapore, Pedra Branca, Singapore