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Senior Associate, Client Service Management

Senior Associate, Client Service Management

THE BANK OF NEW YORK MELLOND01 Cecil, Marina, People’s Park, Raffles Place, SG
17 days ago
Job description

Roles & Responsibilities

We’re seeking a future team member for the role of Client Service Senior Associate focusing on the Thailand and / or Malaysia market to join our Treasury Services team. This role is located in Singapore - Hybrid.

In this role, you’ll make an impact in the following ways :

  • Act as client service point of contact for day-to-day inquiries and ensuring timely response by adhering to service levels for resolution and provide quality client experience
  • Maintains excellent working relationships with internal teams, identify root causes and area of improvements when resolving client issues
  • Maintains familiarity with industry best practices and market intelligence to offer value added services such as client digital solutions
  • Drives and plans service initiatives such as Service Account Plan and Service Reviews
  • Analyze trend / data and present to clients to identify opportunities for service and process improvements to increase straight through processing
  • Focuses on the Thailand market, but also supports multiple geographies (when required) and client accounts across South & Southeast Asia
  • Coaches and mentor junior team members

To be successful in this role, we’re seeking the following :

  • Bachelor’s degree or the equivalent combination of education and experience is required.
  • 5 - 10 years of relevant product / financial experience in banking or client service
  • Strong preference for candidates fluent in Bahasa Malay, Thai, and other South / Southeast Asian languages to support our client segments.
  • Foundation in transaction banking product knowledge (FX, Payments, Trade Finance, Cash Management, etc)
  • Possess excellent interpersonal skills and positive attitude.
  • Strong analytics skills and detail-oriented

    • Tell employers what skills you have

    Product Knowledge

    Thai Language

    Data Analysis

    Customer Experience

    Interpersonal Skills

    Treasury Services

    problem solving skills

    Trade Finance

    Malay Language

    Transaction Banking

    Cash Management

    Banking

    Customer Service

    Service Delivery

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    Associate Management • D01 Cecil, Marina, People’s Park, Raffles Place, SG