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Customer Service Officer

Customer Service Officer

ULTRA DYNAMICS PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG
30+ days ago
Job description

Roles & Responsibilities

Job Summary :

In this role as a Customer Service Officer, you will be the first point of contact for parents, students, and visitors, providing exceptional service and support, as well as handling a variety of administrative responsibilities

Key Responsibilities :

Customer Service & Relationship Management :

  • Develop strong product knowledge to make appropriate recommendations to our customers.
  • Build and maintain strong relationships with students, parents, and other stakeholders.
  • Deliver a professional and high-quality service experience in customer-facing roles.
  • Identify customer needs and ensure they are addressed to maintain a consistently high level of service and satisfaction.
  • Take ownership of customer issues, ensuring effective and efficient resolution.
  • Play a key role in the customer support team, contributing to continuous process improvements that enhance customer satisfaction.

Administrative & Operational Support :

  • Enrol new students and maintain an up-to-date student database.
  • Maintain the orderliness of the centre to ensure a safe and conducive learning environment.
  • Liaise with vendors to order supplies and coordinate necessary services.
  • Perform any other reasonable tasks or duties to support the smooth operation of the Centre.

    • Skills & Qualifications :

  • Good knowledge of Microsoft Office Words, Excel, and PowerPoint.
  • Good interpersonal and multi-task skills.
  • Willing to learn and long-term work / develop in the organization.
  • Minimum 1-year customer service / administrative experience is preferred.
  • Willingness to work flexible hours, including evenings and weekends.
  • The primary working language is English. Candidates should have basic proficiency in Mandarin (Fluency in both English and Mandarin is a strong advantage).

    • What You'll Get :

  • An attractive remuneration package and performance bonus.
  • Career pathway and growth opportunities.

    • Comprehensive in-house training will be provided, helping candidates quickly develop into industry professionals.

    Tell employers what skills you have

    Product Knowledge

    Microsoft Office

    Microsoft Excel

    Customer Support

    Customerfacing

    Interpersonal Skills

    Relationship Management

    Administration

    PowerPoint

    Excel

    Customer Satisfaction

    Team Player

    Microsoft Word

    Customer Service

    Customer Service Experience

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    Customer Service Officer • D01 Cecil, Marina, People’s Park, Raffles Place, SG