Growth & Operations Associate

About us

We're building a new way for ecommerce brands to create content using AI, unlocking a new wave of creativity and productivity for marketing & SEO teams. The Hypotenuse AI platform manages and creates content for product descriptions, listing pages and blog articles at scale-all in a way that captures a brand's unique voice in just a few clicks. We're reshaping what takes weeks to do, and turning it into days.

We move fast. We've got over 1 million users globally, including some of the largest Fortune 500 brands. We're building the state-of-the-art in machine learning, with an experienced team from FAANG / AI research and top startups, and are backed by top global investors like Y Combinator, January Capital, and executives from Amazon, Walmart and ShopBack. We have global ambitions and are expanding our team in Singapore. If you're looking for a fast-paced start-up with the opportunity to reshape an industry, come join us!

The role

At Hypotenuse, we empower you to make decisions, contribute creatively and think critically. We want self-starters who are entrepreneurial and want a taste of working in a high-growth, fast-moving start-up.

The Growth & Operations associate will work across different business functions, ranging from customer success, operations, marketing and business development. If you are passionate about the core processes that drive start-ups and growing the company, this role is for you.

Your role will be dynamic, continually adapting as our company accelerates. Here's a breakdown of your core responsibilities :

• Build, optimize, and run processes for user and internal operations to support the company's hyper-growth
• Develop and execute operational playbooks and contribute to customer resources such as FAQs, help guides, and tutorials to enhance user experience
• Serve as the bridge between our customers and the engineering & business teams, effectively communicating customer issues and feedback to drive product improvements
• Understand the needs and expectations of customer groups, ideate and execute tailored strategies to drive adoption of the product, and establish positive long-term relationships
• Assist in the scaling of Hypotenuse AI, and collaborate with other roles across tech, product and marketing to support initiatives.
• You'll learn a lot about AI, SaaS, operations, customer success, and product in an early-stage start-up, but it will be demanding and comes with a whole lot of hard work.

Sounds like you?

We're looking for people with a constant hunger. People who place learning, growth, and impact at the center of their lives. People who obsess over their craft; who can't stop thinking about solving challenging problems, and people who just won't give up.

Working here won't be like a 9-5 role in a big company. You'll have magnitudes more impact, learnings, and growth, but it will be demanding and comes with a lot of hard work and long hours.

Here, your rate of growth matters more than where you're at right now. We look for people who are :

Requirements