To provide high quality service deliverables to the firm’s Real Estate (RE) Clients you are responsible for, ensuring all deliverables are met and the Clients expectations are managed and met on a day to day basis.
This entails reviewing all Financial Statements and disclosures and ad-hoc client deliverables in relation to providing fund administration services to RE clients.
Expected to help improve the processes and efficiencies of the department.
Be subject matter expert of Real Estate Fund Structures accounting and administration processes.
Core Responsibilities :
Managing financial servicing for a portfolio of RE clients ensuring the smooth running of day to day relationship with Clients and consistent delivery of client reporting / information accurately and on time
Ensuring that adequate training has been received and support provided in order to complete the role and be proactive in defining areas needing attention or support
Be an ‘expert’ on designated clients including understanding technical details of their LPA, SLA, Fee Agreement and any technical nuances
Minimise risk to IQ-EQ by ensuring all procedures and checklists are followed by all cell members
Client Delivery :
Deliver timely quality service to RE Client to ensure all requests for designated clients are met, ensuring any client / investor queries are responded to within 24 hours
Complete a review on designated Client work (includes NAV, Financial Statements and other Ad Hoc Tasks) and assist on reviews for other teams as required
Ensure that KPIs are developed, implemented and reported quarterly in accordance with agreed SLA’s
Prepare quarter end timetable for all client work and manage quarter end process to ensure all deliverables adequately resourced and completed on time
Maintain regular contact with Client through weekly phone calls and emails detailing upcoming deliverables and progress thereof.
Assist with new business take on where required.
Management of Workflow
Work with Back Office on client deliverables to ensure adequate resources are allocated and fully utilised
Ensure Back Office are preparing all work to a standard suitable for client review
Provide constructive feedback to Back Office on a timely basis and ensure Back Office receive appropriate development support
Plan workloads and utilise support team / additional resources where necessary to ensure deadlines are achieved
Ensure reconciled cash balances are maintained for all clients at all times.
IQ-EQ Fee Management
Ensure our electronic time sheets are completed daily, and accurately for all hours worked and recording ad hoc work completed for billing purposes
Systems
Understand and use best practice on Investran (accounting platform)
Understand and make best use of the functionality in our software when producing accounts
Ensure Client database is up to date and accurate in Investran (contact changes completed within 24 hours of receipt) and Outlook databases for client related changes
Risk
Ensure relevant procedures and checklists are adhered to by staff to minimise risk of errors
Report any breaches, complaints or errors to Compliance officer promptly
Ensure all error reports are completed for review by the Senior Accountant on the day an error is identified
Other
Undertake any additional reasonable requests as deemed by the firm