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Inbound Communications Executive

PERSOLKELLY SINGAPORE PTE. LTD.Singapore

26 days ago

Job description

Contract Duration : Yearly renewable or convertible to permanent based on performance and project needs (current term until 31 December 2025)

Work Location : CBD

Work Hours : Monday to Fridays, office hours

Background :

If you're passionate about contributing to public service and enjoy meaningful conversations, this role offers the opportunity to support national research efforts that inform Singapore's social and economic policies. You will be part of a team that handle inbound enquiries and conducting structured interviews. This role offers exposure to a full spectrum of learning experiences, including formal training, practical application of communication techniques, and opportunities to engage with individuals from diverse backgrounds. Your work directly supports the integrity of critical national-level data used for public policy and planning.

Responsibilities :

Respond to incoming survey enquiries through calls and emails in a professional and service-oriented manner
Guide respondents through survey completion, addressing questions and providing clarification as needed
Conduct survey interviews via phone and assist individuals who require follow-up to complete their responses
Accurately compile and input collected data into the system in accordance with established procedures
Verify submissions to ensure accuracy and completeness of data collected
Identify inconsistencies in responses and apply appropriate questioning to clarify
Interpret survey questions and explain their intent to support respondent understanding
Escalate complex queries when necessary and ensure timely follow-through
Provide regular updates and status reports to the supervisor
Ensure project timelines and key performance indicators are met

Requirements :

Minimum Diploma or higher in any discipline

At least 1 year of relevant work experience in a call centre, contact centre, or related environment

Strong verbal and written communication skills, with the ability to engage individuals from diverse backgrounds in a clear and professional manner

Comfortable with both phone-based and in-person outreach, with training and support provided

Organised, dependable, and able to manage multiple cases and follow-ups efficiently

Self-motivated, responsible, and interested in contributing to projects with national impact

Proficient in digital tools such as Microsoft Office or similar systems

Interested candidate, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https : / / sg.go.persolkelly.com / job / apply / 7573

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https : / / www.persolkelly.com.sg / policies. You acknowledge that you have read, understood, and agree with GO's Terms of Use https : / / go.persolkelly.com / Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at dataprotection@persolkelly.com . Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd

RCB No. 200007268E

EA Licence No. 01C4394

R22110694 (Tan De En Anson @ Adam Abdullah Tan)

GOREF : 7573

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Executive • Singapore