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Reservations Executive - Japanese Speaking

Reservations Executive - Japanese Speaking

Dallas MBS Pte LtdSingapore
30+ days ago
Job description

JOB SCOPE

  • Help guests with planning and booking reservations.
  • Understand guests' needs and provide them with personalized solutions.
  • Handle first level complaint with a pleasant disposition.
  • Agility to handle services and requests effectively & efficiently.
  • Apply logic and high EQ in guest challenges and proactively offer / discuss resolution with a Manager on Duty.
  • Up to date with restaurant information of events / activities to provide accurate information in a timely manner.

JOB REQUIREMENTS

  • Proficient in both English and Japanese as need to liaise with English and Japanese speaking guests.
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