Senior Customer Success Manager, Sponsorships

Roles & Responsibilities

Are you a strategic relationship builder with a passion for fintech and global innovation? Our client is a leading financial technology company who is seeking a highly motivated Senior Manager, Customer Success to join their growing team.

In this role, you will manage high-value global accounts and drive commercial growth. You will also play a critical role in building long-term partnerships that drive innovation across the financial technology ecosystem.

Key Responsibilities :

• Deliver against personal and team revenue targets by pitching commercial sponsorships across our product portfolio.
• Manage and nurture a portfolio of key global client accounts, ensuring strong, strategic relationships.
• Develop and pitch compelling commercial value propositions to senior fintech leaders.
• Guide new clients through their first engagement cycle, ensuring an exceptional onboarding and customer experience.
• Collaborate with cross-functional teams—including Marketing, Operations, and Strategy—to meet client needs and exceed expectations.
• Maintain a robust, accurate sales pipeline and CRM records using HubSpot.
• Lead client calls and meetings (virtual and in-person) that identify opportunities and build long-term value.
• Partner with the global content and strategy team to shape high-impact product propositions.
• Collaborate with marketing on targeted campaigns to generate and nurture commercial opportunities.
• Stay informed on fintech trends, industry events, and market developments to deliver timely, relevant insights.
• Share key learnings and customer insights with internal teams to strengthen the broader network.

What You’ll Bring :

This role offers the right candidate an excellent opportunity to join a great company. If this position interest you and you have what it takes, apply now!

EA License number : R1114955

Agency License number : 11C4388

Tell employers what skills you have

Digital Transformation

Account Management

Microsoft Excel

Customer Experience

Interpersonal Skills

Customer Success

Marketing

Strategy

Project Management

Advocate

SaaS

Presentation Skills

Customer Satisfaction

Business Development