QuickSTAT Director of Commercial Operations

JOB DESCRIPTION

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

You will be part of the QuickSTAT APAC team, adding your expertise and leadership to drive commercial strategy, customer engagement, and business development across the region — with an initial focus on Singapore. Your primary objective is to grow key accounts, expand market share, and elevate customer satisfaction by delivering tailored logistics solutions for the life sciences and healthcare sectors.

What we would like you to bring

You will do this by leading strategic initiatives and coordinating business development actions, while focusing on the following key objectives :

To manage regional customer accounts and relationships across APAC, ensuring alignment with business goals and customer satisfaction.

To develop and execute regional and account-level sales strategies, including account plans and pipeline management, to meet growth objectives.

To serve as a brand ambassador and represent QuickSTAT professionally at client meetings, trade shows, and conferences within the region.

To proactively identify new revenue and margin opportunities, providing tailored solutions to key accounts, especially within the life sciences and pharmaceutical sectors.

To initiate and contribute to Quarterly Business Reviews (QBRs), participate in on-site client meetings, and address any critical account issues.

To mentor and support on-site reps in business development and ensure commercial efforts are aligned and profitable.

To coordinate cross-regional activities and collaborate closely with internal stakeholders globally to ensure unified commercial execution.

To maintain a high level of customer satisfaction by understanding operational needs and ensuring the right resources are in place.

To track and manage client engagement activities in the CRM system, ensuring documentation of meetings, opportunities, and follow-ups.

To conduct market research and provide insights on competitors, pricing strategies, and technology trends, contributing to informed decision-making and continuous improvement.

To support event planning and assess return on investment (ROI) for trade show participation, optimizing visibility and resource use.

To formulate annual budgets and deliver regular reporting on performance, forecasts, and business opportunities.

What's in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.