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Junior Customer Service Representative

Junior Customer Service Representative

GME CHEMICALS (S) PTE LTDSingapore
7 days ago
Job description

JOB DESCRIPTION

Job Title : Junior Customer Service Representative

Location : GME Chemicals Singapore

About GME Chemicals :

GME Chemicals is a top distributor in the polymer & chemical industry, active in seven Asian countries. Our company stands out for its excellent service and innovative products in the speciality chemical and polymer field. Being part of the Biesterfeld Group means we have a wide reach and advanced resources to serve our customers better. As we aim to grow and make a bigger impact in the specilaity chemical market, GME Chemicals Singapore is excited to welcome a Junior Customer Service Representative to our team. This role is crucial for ensuring our customers receive outstanding support as we continue to expand our business.

Job Purpose :

The Junior Customer Service Representative at GME Chemicals Singapore will play a crucial role in strengthening customer relationships and ensuring efficient service delivery. This position requires an experienced individual who can effectively handle customer inquiries, resolve issues promptly, and support the sales team in achieving its goals, all while driving customer satisfaction.

Key Responsibilities :

  • Act as the primary point of contact for customer inquiries, complaints, and feedback, ensuring timely and satisfactory resolutions.
  • Oversee the processing of customer orders from initiation to delivery, ensuring accuracy and timeliness.
  • Coordinate closely with the sales teams to ensure seamless service delivery.
  • Analyze customer feedback and work with management to enhance service quality and improve business workflows.
  • Build and maintain strong relationships with key customers, understanding their needs and ensuring they are met.
  • Review and process customer orders.
  • Liaise with customers to clarify order discrepancies and confirm order.
  • Coordinate with Supply Chain Department for stock availability and delivery dates.
  • Communicate with customers on estimated delivery dates and acceptance by customers.
  • Initiate purchase or delivery arrangements as per documented procedures.

Qualifications :

  • Diploma-level education
  • Proven experience in Customer Service, with at least 1 year of relevant experience
  • Strong understanding of customer service principles and practices, preferably in the chemical or related industry.
  • Excellent communication and interpersonal skills, with the ability to manage challenging customer situations with diplomacy and professionalism.
  • Proficiency in accounting system software, databases, and tools
  • Ability to work independently, prioritize tasks, and manage time effectively.
  • High attention to detail and accuracy.
  • A team player with a positive attitude and strong problem-solving skills.

    • What We Offer :

  • A dynamic and supportive work environment where you can grow your career.
  • Competitive salary and benefits package.
  • Opportunities to contribute to the expansion of a leading company in the chemical industry.

    • GME Chemicals is an equal opportunity employer, committed to diversity and inclusion.

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