Support Analyst

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

To join a very dynamic company and a motivated team, we invite you to apply for the position of :

Support Analyst

Department : Financial Messaging - Service Desk

Location : Singapore

Reporting to : FM Head Of Support

Job overview

The Support Analyst will have a key role in the Customer satisfaction by troubleshooting technical issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms.

Responsibilities and Duties

The Support Analyst will have the chance to handle the following responsibilities :

• Analyse, understand, and reproduce situations existing within our products
• Define and request configuration and code solutions
• Deliver high quality technical directives
• Follow-up, resolve or escalate of cases using ITIL procedures
• Track, describe and update the cases in our ITSM management system
• Communicate clearly with the different internal, third party and client teams
• Manage multiple cases in parallel
• Be part of the 24 / 7 OnCall rota

Qualifications

Formal Education & Certification

Knowledge & Experience

Personal Attributes

Languages

It is required to be fluent in English. Any other languages will be a plus.

Only the applications matching the required skills will be taken into consideration