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Client Service Officer

Client Service Officer

ERUDITE EDUCATION ACADEMY PTE. LTD.Singapore
25 days ago
Job description

Join Our Vibrant Tuition Centre as a Customer Service Officer!

Are you a dedicated and detail-oriented individual with a passion for providing excellent customer service? Our well-established English and Literature tuition centre is seeking a full-time Customer Service Officer to play a vital role in our daily operations. If you thrive in a dynamic environment and enjoy interacting with people, we encourage you to apply!

About the Role :

As our Client Service Officer, you will be the friendly and efficient first point of contact for our students and parents. You will be responsible for a range of administrative tasks, ensuring a smooth and positive experience for everyone who interacts with our centre. This is a full-time position requiring availability on four weekdays (Tuesday to Friday) and one weekend day (Saturday).

Work Schedule : 1 Weekday + 1 Weekend

Weekdays (Monday - Friday) : 10.30AM - 7.30PM / 12 : 30 PM - 9 : 30 PM

Weekends : 8 : 30 AM - 6 : 30 PM

Key Responsibilities :

To ensure the smooth and efficient operation of our tuition centre and the satisfaction of our students and parents, your responsibilities will include :

I. Student & Course Administration :

  • Assist in administrative duties pertaining to student and course registration matters.
  • Perform accurate data entry of student information and records.
  • Maintain and update the student enrolment database.
  • Prepare and issue invoices, receipts, and payment records.
  • Assist in generating reports and maintaining necessary documentation.

II. Customer Service & Communication :

  • Serve as the primary point of contact for students and parents.
  • Respond to inquiries via phone, email, and in person with professionalism and a service-oriented attitude.
  • Provide professional service and advice to achieve customer satisfaction.
  • Handle customer inquiries and concerns effectively.
  • Follow up on outstanding payments and ensure timely fee collection.
  • Establish and maintain positive relationships with both prospective and existing customers.

    • III. Sales & Promotion :

  • Actively promote the organisation's programmes to prospective customers in a professional manner.
  • Assist and follow up with prospective or existing customers to introduce new subjects and courses.
  • Work towards company sales targets and to maximise student retention.
  • Provide support in marketing activities, such as drafting social media posts, assisting with email marketing, and updating website content.

    • IV. Teaching Support :

  • Assist teachers with the preparation of teaching materials, including printing and photocopying materials, organising resources, etc.

    • V. General Operations & Support :

  • Contribute to the smooth daily operations of the tuition centre.
  • Coordinate and manage classroom schedules.
  • Monitor office supplies and place orders when needed.
  • Undertake ad-hoc administrative and operational duties as required.

    • Skills & Requirements :

  • Singaporeans or PRs only
  • Minimum 'A' Level certification
  • Previous experience in administration, data entry, or customer service is preferred
  • Strong organisational and multitasking abilities with meticulous attention to detail
  • Comfortable using various software, online platforms, and basic troubleshooting
  • Strong organisational and multitasking abilities with meticulous attention to detail
  • Ability to work effectively both independently and collaboratively within a team
  • Demonstrates a friendly, patient, and empathetic approach when interacting with parents and students
  • Highly responsible and takes ownership of tasks
  • Able to communicate effectively (verbally and written) in both English and Chinese (essential for effective communication with parents)
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

    • Locations : Eastgate @ Katong

    46 East Coast Road S428766

    Beauty World Plaza @ Bukit Timah

    140 Upper Bukit Timah S588176

    To Apply :

    If you are a motivated and customer-focused individual who meets the above requirements, we would love to hear from you! Please submit your resume and a brief cover letter outlining your relevant experience to hello@erudite.sg.

    We look forward to welcoming a new member to our dedicated team!

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