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Service Crew / Host

Service Crew / Host

LRS PARTNERSHIP PTE. LTD.Singapore
27 days ago
Job description

About Us :

We have three distinctive restaurant brands in Singapore : Synthesis, MamaDiam, and Lou Shang. Each brand offers a unique experience :

  • Synthesis : A wellness-themed restaurant-bar hidden behind a Traditional Chinese Medicine (TCM) medical hall facade. Synthesis delivers a holistic dining experience with TCM-inspired cuisine and cocktails, promoting balance and wellness within the five elemental energies. ( https : / / www.synthesis.sg )
  • MamaDiam : A secret bar and restaurant concealed behind a 1980s provision shop, offering an authentic Singaporean experience. Known for its modern twist on local food fare and curated cocktails, MamaDiam has been featured in STB's "Lost & Found in Singapore with Jackson Wang" and "Think You Know Singapore?" campaigns. ( https : / / www.mamadiamsg.com )
  • Lou Shang : A 1990s HDB corridor-inspired café by day and bar by night, located above MamaDiam. Lou Shang centers around nostalgia, with a menu inspired by the flavours Singaporeans grew up with. ( https : / / www.mamadiamsg.com / loushang )

Job Summary :

As a Food Service Hostess and Service Crew, you will be the first point of contact for guests, playing a vital role in creating a welcoming and positive atmosphere. You will be responsible for greeting and seating guests, managing reservations, and ensuring that the dining area is clean and well-organized. You will also coordinate with the front-of-house and kitchen teams to ensure that guests are seated promptly and efficiently. The ideal candidate will have strong communication and organizational skills, a friendly demeanor, and a passion for providing exceptional customer service in a dynamic, fast-paced environment.

Key Responsibilities :

  • Host Area Management : Ensure that the host area is clean, well-supplied, and neatly organized. This includes dusting and cleaning the Mama Shop, magazine doors, and entrance display, as well as checking tables, chairs, and the floor for cleanliness and neatness.
  • Stock Management : Regularly check that Popsicle Sticks are well stocked and available for guests.
  • Guest Assistance : Provide guests with concise information about the restaurant and assist with any questions they may have.
  • Customer Complaint Resolution : Resolve guest complaints amicably and escalate any concerns beyond your control to the appropriate supervisor.
  • Reservations Management : Manage the reservation system and provide the Manager on Duty (MOD) with a daily report of the number of customers for schedule planning.
  • Multitasking : Effectively manage multiple tasks simultaneously in a fast-paced environment.
  • Communication : Communicate any special events or dietary restrictions to the MOD, ensuring that the restaurant's operations are aligned with guest needs.
  • Guest Interaction : Greet guests upon arrival, direct them to their table, and ensure they are seated properly. Make sure they are satisfied with their table and wish them an enjoyable dining experience.
  • Customer Service : Provide the highest level of courtesy and hospitality to guests waiting to be seated and offer assistance when necessary.
  • Phone Etiquette : Maintain a courteous and professional tone when answering calls, whether communicating with clients or colleagues.
  • Calm Under Pressure : Stay composed and manage tasks efficiently during busy times, handling pressure gracefully.
  • Floor Assistance : Assist on the restaurant floor with table resets and other side-work tasks, including clearing plates and glasses, as needed.
  • Guest Experience : Offer to help guests take photos inside the Mama Shop and ensure a positive experience.
  • Farewell Guests : Thank each departing guest with a smile and make eye contact, ensuring they feel appreciated.
  • Team Collaboration : Establish strong relationships with Managers, colleagues, and guests, and contribute to maintaining a safe, efficient, and smooth-running restaurant environment.
  • Benefits :

  • Punctuality & Attendance Incentive
  • Annual Variable Bonus
  • Medical & Hospitalization Insurance
  • Profit Sharing Bonus
  • 5 days, 44 hours work week
  • 2,300 - $2,800
  • Employee discounts at Synthesis, MamaDiam, and Lou Shang.
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