Outlet Manager

Key Responsibilities

• Promptly address customer feedback and complaints.
• Maintain adherence to company standards to increase sales and reduce expenses, such as cost of goods and labour.
• Lead and motivate staff in achieving sales targets and customer satisfaction.
• Manage overall operations of the assigned outlet.
• Securely process and bank all daily sales collections.
• Ensure that personnel and payroll-related administrative duties are promptly followed up on.
• Uphold hygiene and cleanliness standards in the food service and dining areas.
• Guarantee the consistency and quality of food offered to customers.
• Handle recruitment, staff development, performance reviews, and disciplinary action to promote team stability and maintain order.
• Craft staff rosters to satisfy operational needs.
• Guide new hires through orientation and manage their training.