MANAGEMENT TRAINEE

Key Responsibilities

• Support ground operations across multiple F&B stalls, including daily opening and closing procedures, cleanliness and compliance with hygiene standards.
• Monitor and coordinate stall operators' performance, ensuring adherence to house rules, safety regulations, and service expectations.
• Assist in stall allocation, onboarding and exit processes for new and existing vendors.
• Work closely with operations managers and outsourced vendors to ensure smooth day-to-day operations and quick resolution of on-site issues.
• Handle customer feedback and complaints in a professional and timely manner; propose solutions and escalate complex cases when necessary.
• Prepare shift rosters and duty assignments to support manpower needs during peak and off-peak periods.
• Track sales trends, footfall patterns and stall performance through daily reports; support the management team in analysing data to improve operations.
• Support periodic audits and compliance checks, including food hygiene inspections and internal SOP reviews.
• Coordinate with external contractors and suppliers (e.g., pest control, equipment servicing) to maintain operational standards.
• Assist in marketing or promotional activities such as festive events, loyalty programmes, or seasonal campaigns at assigned sites.
• Participate in training and development sessions to build leadership, problem-solving, and people management skills.
• Perform other duties as assigned by the management.

Requirements