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Head of Operations

QWIKCILVER SOLUTIONS PTE. LTD.Singapore, Pedra Branca, Singapore

11 days ago

Job description

Job Description : -

We at Pine Labs are looking for those who share our core belief - “Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Role Purpose : -

We’re hiring a strategic and execution-focused Head of Operations – SEA to lead our regional operations across high-growth markets. This is a mission-critical role responsible for delivering operational excellence, scaling regional capabilities, and ensuring seamless execution across service delivery, implementation, compliance, and customer experience.

Responsibilities we entrust you with : -

Regional Leadership : Own and manage end-to-end operations across SEA markets, ensuring efficiency, scalability, and market adaptability.
Operational Strategy & Execution : Develop and drive region-wide operational frameworks aligned with business objectives and customer expectations.
Cross-Functional Collaboration : Partner closely with Product, Sales, Engineering, Risk, Legal, and Finance to enable market readiness and cross-border operational alignment.
Process Innovation : Design and implement SOPs, improve workflows, and leverage automation and analytics to drive productivity and service excellence.
Customer Experience : Champion a customer-first mindset by ensuring on-time onboarding, issue resolution, and operational support excellence.
Compliance & Risk Management : Ensure compliance with local regulatory requirements and global operating standards; proactively identify and mitigate operational risks.
People Leadership : Build and lead high-performing teams across geographies; foster a culture of ownership, agility, and performance.
Vendor & Partner Ecosystem : Manage relationships with key service partners, logistics providers, and vendors to ensure timely, high-quality delivery.
Performance Analytics : Define, track, and optimize KPIs; deliver insights and recommendations to the leadership team for informed decision-making.

What matters in this role : -

13+ years of experience in operations leadership roles, ideally in Fintech, Payments, SaaS, or high-growth tech environments

Demonstrated success managing regional or multi-country operations in Southeast Asia

Strong understanding of process design, customer operations, compliance, and partner ecosystems

Proven track record of building and scaling operational teams and systems in dynamic, fast-paced settings

Excellent leadership, stakeholder management, and problem-solving skills

Bachelor’s degree required; MBA preferred

What we Value in Our people : -

You take the shot : You Decide Fast and You Deliver Right

You are the CEO of what you do : you show ownership and make things happen

You own tomorrow : by building solutions for the clients and doing the right thing

You sign your work like an artist : You seek to learn and take pride in the work you do

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Head Of • Singapore, Pedra Branca, Singapore