SERVICE CREW

ROLE RESPONSIBILITIES

• Courteously greets and escorts guests and assists in seating.
• Assists in preparing the restaurant for service.
• Responsible for reservation arrangements and proposes menu recommendation for all guests.
• Answers incoming telephone calls and either transfers, redirects or takes a message.
• Handles general enquiries posed by guests.
• Manages day-to-day reservations and table arrangements
• Builds and maintains positive relationships with all internal customers and guests in order to anticipate their needs.
• Maintains a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Assists guests and answer to their enquiries request.
• Manage VIP and regular guest preferences.
• Optimize table seating and guest flow.
• Gather guest feedback and encourage repeat visits.
• Handle reservations and customer concerns professionally.

ROLE REQUIREMENTS