IT Site Support Analyst

Experience Skills

• 5+ years of IT professionals experience in a fast-paced, MNC company environment.
• Working in a manufacturing and cleanrooms labs experience where the process is well understood.
• Relevant technical certificates a plus. (Server, Network, Application, IT Project Management)
• Strong interpersonal, good working attitude and spirit to help users.
• Able to assume and complete assignments independently.
• Ability to explain technical concepts to a broad audience.
• Excellent customer service skills required.
• Good analytical skills and understanding of project management lifecycle.
• Good verbal and written communication skills in English
• Ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Ability to quickly learn the culture of an organization.
• Ability to understand the business objectives and IT strategy.
• Broad knowledge of hardware, software, desktop support and IT security is required.
• Hand-on Experience in Server Room Support and Client Desktop Support.
• Working experience in Manufacturing environment and on call duty.
• 30% travel required to other sites when needed.
• High level of problem solving ability and excellent attention to detail.
• Office 365 skillset and MS Teams Conferencing Support Experience.
• Knows how to replace computer parts, printers, handheld and barcode printers.
• A strong customer focus with a commitment to quality and continuous improvement.
• Strong oral and written communication and interpersonal skills.
• Ability to liaise with staff at different levels of the business and manage small projects.
• Able to communicate, speak, read, write and understand English Language.
• Willingness to work outside of business hours where necessary.
• Ability to solve issue according to business priorities or urgency.
• Able to work independently while thriving in a team.
• Some Knowledge on network and Servers are required. (We have internal Network & Server Team).

o Mount Cisco Router / Switch / Dell Server.

o Setup UPS alerts and Server Contingency planning.

o Basic Server OS installation and RAID setup.