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After Sales Technical Manager

Simonelli Group S.p.A.Singapore, Pedra Branca, Singapore

30+ days ago

Job description

About working at Simonelli Group Asia Pacific in Singapore :

We are seeking a skilled technician to join our team and provide exceptional technical support for our coffee machines and grinders.

The ideal candidate will be based in Singapore and will report directly to the After Sales Tecnhnical Manager APAC, having hands-on experience in diagnosing, repairing, and maintaining coffee machines, as well as a strong ability to communicate solutions to customers. This role involves remote troubleshooting and overseas technical training, aftersales meeting, and sales support to ensure customer satisfaction.

Main Activities :

Perform technical interventions, diagnostics, and repairs on coffee machines (both mechanical and electronic components)
Provide after-sales support, including troubleshooting, maintenance, and guidance on machine operation
Conduct preventive maintenance and inspections to ensure machines operate at peak performance
Collaborate with the technical team to identify recurring issues and propose solutions
Assist customers with technical inquiries and provide clear instructions on machine usage
Document all service activities, including repairs, replacements, and customer interactions
Support the sales team with technical expertise during customer consultations
Stay updated with the latest coffee machine technologies and industry best practices

Is this position made for you?

Technical bachelor degree, engineering or equivalent experience in electronics, mechanics, or a related field

Proven experience in repairing and maintaining coffee machines or similar appliances

Strong problem-solving skills and attention to detail

Ability to read and interpret technical manuals and schematics

Excellent customer service and communication skills in English and Mandarin

Italian language is considered a plus

Ability to work independently and as part of a team

Basic knowledge of imaging technology is a plus

Willingness to travel overseas technical support when required

Seniority level

Entry level

Employment type

Full-time

Job function

Engineering and Customer Service

Industries

Food and Beverage Manufacturing and Retail

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Technical Manager • Singapore, Pedra Branca, Singapore