Perform routine operational tasks in administration and support of security solutions and supporting infrastructure located at customer sites, in accordance with the established policies, procedures and processes
Work with other team members to meet or exceed operational SLA, especially on patching and incident management
Develop and continually update procedures, processes and documentation for operations in accordance with customer requirements and best practices.
Prepare operational reports (periodic and ad-hoc) accurately and timely.
Comply with all service management requirements
Execute Service Requests submitted by the customer within the agreed timeline
Track operational metrics
Implement mitigations to identified risks
Remediate security findings from security assessments
Respond to system alerts and incident reported by customer after office hours
Perform system maintenance after office hours
Provide standby support after office hours
Requirements
Diploma or Degree in Computer Science, Information Systems, Cyber Security or a related discipline
2 or more years of professional work experience in operations of IT infrastructure and / or cyber security projects
Good knowledge of common security solutions or infrastructure
Proven experience in cyber security operations especially in public sector is advantageous
Good knowledge of log collection, log management systems, SIEM and / or threat intelligence platforms is a plus
Able to manage customer and work in customer premises