Assistant Floor Manager

Job Description

• Responsible for supervising the general operations of a specific department in an organization
• Assisting customers, ensuring prompt resolution of clients' inquiries, distributing tasks to the staff, and monitoring the employees' performance
• Work closely with ground staff and kitchen to facilitate services agreed upon and to ensure the overall success of the event
• Promote customer satisfaction and encourage referrals
• Handle feedback and resolve complaints from customers
• Monitor competitors' activities and market intelligence and be proactive
• Monitor local competitors and compare their operations
• Promote teamwork and quality service through daily communication and coordination with other departments
• Display flexibility and willingness to adapt to new situations or take up new challenges
• Required to work nights, weekends, and / or holidays
• Recommend and makes pricing decisions on wedding / catering-related products and services
• Be the point of contact for halal-related matters
• Liaise with MUIS, upkeep halal documents, and ensure operations are always halal compliant
• Managed workflow to exceed quality service goals
• Ensured that the front end of the store and all cashiers were proficient and moving customers through the checkout process in a friendly and timely manner.
• Balanced all cash drawers at the end of the cashier's shifts, ensuring accuracy.
• Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Perform other duties as assigned by management