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IT Support Engineer

IT Support Engineer

INGRASYS (SINGAPORE) PTE. LTD.Singapore
30+ days ago
Job description

Work Location : 6 Tampines Industrial Avenue 5 Singapore 528760

Work Day : Monday to Friday, 7am - 3pm / 3pm - 11pm / 11pm - 7am (TBA)

Responsibility

  • Fully support Ingrasys End users for daily IT helpdesk, end user support during the shift timing, remote assistance could be required from time to time
  • Monitoring Ingrasys ticketing system for any SFC / WMS and manufacturing related system issue and support with given SOP and steps
  • Pull system transaction data that require fundamental of SQL queries
  • Monitor network and server health, support tester and production network to run smooth, escalate issue upon emergency, require basic knowledge of TCP / IP
  • Support Production label printing issue (Zebra / Sharp)
  • Conduct IT internal audit and training, ensure IT compliance within factory. Perform internal IT audit based on defined procedure and policies from time to time
  • Coordinate various onboarding and quitting processes
  • IT asset procurement paperwork, installation, configuration, support; license renewal; system / email account creation, revoking, perform buddy check and maintain proper records
  • Maintain and update internal Knowledge Base for common matters, feedback to SA / Development team for repeat issue occurrence and assist root cause analysis
  • Handle and attend on system, applications faults, perform issue troubleshooting, and resolve hardware and software technical problems
  • Follow SOP to monitor and clear real-time reporting event backlogs

Requirement

  • Diploma or Degree in Computer Science / Engineering, Information Technology or equivalent
  • Min 1 year of working experience in IT helpdesk experiences with basic SQL skills
  • Good analytics and troubleshooting skills
  • Both a team player and independent contributor
  • Basic network and Wintel System Administration concept
  • Knowledge of manufacturing system (MES, WMS) is a bonus
  • Able to communicate in Chinese to different stakeholders
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    It Support Engineer • Singapore