Senior Manager, Health Solutions
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Supervisory Role
- Mentor and coach a team of client facing staff on their deliveries, inclusive of mentoring and formal evaluation processes
- and any additional duties that may be allocated to you by the Company from time to time
- Demonstrate leadership qualities and provide feedback to team under management
- Able to balance multiple responsibilities and tasks to deliver high quality results
Consulting
Champion all client-related initiatives including (but not limited to); Aon Brokers Guide, Client Promise, Explorer, Aon Pulse, Aon Care, Wellbeing and Voluntary Benefits.Ensure smooth implementation of all client-related initiativesChampion Aon UnitedHold direct client relationship with all Global clients and any sensitive regional / global clientsSupport the team by participating in business meetings of complex clients and ensure the team prepare meeting minutes and follow-up on open items till closure.Execute cross-selling activitiesService Delivery
Support Account Director with Client initiatives and drive strategic engagement with clientsMaintain professional relationship with internal stakeholders including local market colleagues, regional and global teamsCreate and maintain strong relationships with key external vendors including insurers and specialty providersEnsure strong collaboration between Client Relations and the rest of the functional (eg. Broking, Claims, Flex, Admin) Teams in delivering distinctive client valueDevelops and manages client retention and / or growth strategies to ensure revenue and profitability agenda are metEnsure team is able to hold client relationships and deliver service within clients' expectationsAccountable for the team's adoption and utilization of the organization client service model and consulting tools and solutions.Work on issues and develop conclusions to execute solutions that impact clientsEnsure prompt payment by clients and credit control position of Team is within acceptable range. Follow up on outstanding invoices and ensure payment by clients to avoid held back of insured claimsTight governance of peer review process to ensure high standards of clients' deliverables and minimize incidence of error and omissionsTo act as the single escalation point and provide resolutions for HR and employees on issues that are not resolved at a timely mannerRenewal and remarketing
Actively Initiate renewal process with broking / flex team and clientsReview and discuss renewal terms and plan designs and to collaborate with broking teamReview and prepare Renewal Proposal Reports, Claims Analytics and Other related reportsPrepare Service Level Agreement and diligently ensure updates periodicallyReview all communication materials, not limited to communication decks, video guides, FAQs; and other required materials (as applicable) and be involved personally in actual preparationFor online benefits, to act as secondary level of peer reviewer on flex documentation ie plan design, email template & content manuscriptsProvides Onsite communication / presentation of benefits programs to clients' employees / HRsManning of Helpdesk at clients' office at agreed scheduled datesSkills and experience that will lead to success
Degree or Diploma from a recognised university or polytechnicMinimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MASAt least 8 years of related experienceAnalytical, critical thinking and decision makingEffective collaboration across departments and organizationAbility to work under pressure and manage deadlinesPositive, influencing and willing to embrace changesKnowledge of client profiling and ability to recognize and be sensitive to client needs and prioritiesAlignment to departmental and organizational vision and goalsSelf-directed growth and developmentStrong interpersonal and people management skillsWork independently and with initiative, with guidance in only the most complex situationsGood skills on MS systems including Word, Excel, Powerpoint requiredHow we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work / life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
