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ServiceNow Solution Architect

ServiceNow Solution Architect

CognizantSingapore
20 days ago
Job description

Responsibilities

Strategic Leadership

  • Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives
  • Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization, and Integration Hub
  • Lead architectural decisions forplex, multi-workstream ServiceNow implementations
  • Establish center of excellence frameworks andernance models for sustainable platform growth

Solution Design & Implementation

  • Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance
  • Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent
  • Develop integration architectures using Integration Hub, Flow Designer, and API frameworks
  • Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intelligence
  • Leverage ServiceNow's Hyper automation capabilities including RPA Hub, Process Optimization, and Integration Hub

    • Technical Leadership

  • Guide implementation teams on architectural patterns, coding standards, and best practices
  • Design scalable solutions using ServiceNow'smon Service Data Model (CSDM)
  • Architect cross-platform solutions integrating ServiceNow with enterprise systems
  • Establish technicalernance frameworks and platform standards
  • Lead technical discovery workshops and architecture review sessions

    • Innovation & Continuous Improvement

  • Research and evaluate new ServiceNow features and capabilities
  • Drive adoption of modern development practices including DevOps and Agile
  • Mentor team members on ServiceNow best practices and emerging technologies
  • Conduct regular architecture assessments and optimization reviews

    • Required Qualifications

    Experience

  • 14+ years of enterprise IT experience with 7+ years specifically in ServiceNow architecture
  • Proven track record leading at least 2 large-scale ServiceNow implementations
  • Experience architecting solutions across multiple ServiceNow products that includes Risk &pliance, Customer Service Management and preferably :
  • Environmental, Social andernance (GRC)
  • Strategic Portfolio Management (SPM)
  • Public Sector Digital Services (PSDS)

    • Technical Expertise

  • Deep understanding of ServiceNow platform architecture and capabilities

    • Expert knowledge of :

  • Now Platform App Engine
  • Integration Hub and Flow Designer
  • Service Graph CMDB
  • Now Intelligence & AI capabilities
  • Performance Analytics
  • Next Experience UI Framework
  • Strong scripting skills in JavaScript, GlideScript, and REST / SOAP web services
  • Experience with modern integration patterns and technologies

    • Certifications

  • ServiceNow Certified Technical Architect (CTA)
  • ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC
  • ServiceNow Certified System Administrator (CSA)
  • Additional certifications in relevant ServiceNow products preferred

    • Keypetencies

  • Strategic thinking and business acumen
  • Stakeholder management
  • Problem-solving and analytical skills
  • Team leadership and mentoring
  • Innovation mindset

    • Job ID 00064094512

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    Solution Architect • Singapore