ANALYST, QUALITY SALES REVIEW, COMPLIANCE

Roles & Responsibilities

To meet various regulatory expectations by conducting quarterly BSC reviews and carrying out internal investigations in respect of any market misconduct committed by representatives.

Job Description :

• Fulfill requirements under BSC framework via BSC reviews, customer call surveys, reviews of Mystery Shopping cases, and assignment of quarterly BSC grades to representatives and supervisors
• Conduct investigations by interviewing with relevant parties such as reps, leaders and clients, obtaining and assessing documentary evidence of alleged misconducts, and providing outcomes of investigations
• Prepare investigation reports, documenting the investigator’s assessment and recommendations
• Mete out disciplinary actions in accordance to the Company’s Market Conduct Standards
• Analyse common trends to identify high-risk representations and agencies
• Conduct portfolio reviews of high-risk representatives (through use of data analysis)
• Provide consult to partners on BSC related matters
• Performs other responsibilities and duties periodically assigned by supervisor to meet operational and / or other requirements ​
Requirements :
• Min Diploma
• Insurance sales advisory experience preferred
• Market conduct and / or Balanced Scorecard experience preferred
• CMFAS 5, 9 and HI certified is a plus

Tell employers what skills you have

Internal Investigations

Data Analysis

Assessing

Investigation

Quality checking

Incident Investigation

Insurance Sales

Compliance

Investigations

checking the data

Evidence

Surveys