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Supervisor (Call Centre)
BYD (SINGAPORE) PTE. LTD.Singapore30+ days ago
Job descriptionCandidate must possess at least a Diploma in any field. Minimum 5 years of relevant working experience. Capable of managing multiple tasks in a fast-paced environment. Independent and proactive with good problem solving skills. Proficient in English and Chinese (to liaise with HQ, China colleague).
Roles & Responsibilities
- Coordinate daily operations of customer service business
- Supervise the customer service team's task allocation, agent training, and KPI completion
- Handle unexpected or emergency incidents faced by the customer service team
- Coordinate communication and collaboration with other departments to ensure high-quality and efficient customer service
- Monitor the psychological well being of customer service team members, provide timely counseling and positive guidance, and identify and nurture talent within the team.
Requirement
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Call Centre Supervisor • Singapore