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IT Support Specialist

ManpowerSingapore

30+ days ago

Job description

Responsibilities :

Software Technical Services

System software maintenance : Routine maintenance, installation, upgrades of Windows operating systems; using guides and configuration services,and system image creation and maintenance
Application Software Services : OFFICE series software; IE series software and other business software systems installation, maintenance, and upgrades
User Guidance Services : Resolve client issues with commonly used software operation, hardware problems encountered, and provide basic training
Virus Protection Maintenance : Installation of antivirus software, updates for antivirus databases, and removal of viruses from client terminals

Hardware Maintenance Content

Hardware installation, debugging, network configuration, peripheral installation, and driver installation

Detection, localization, and troubleshooting of hardware faults

Providing hardware repair and delivery services

Ensuring stable operation of hardware (hard drives, motherboards, memory, etc.) through routine maintenance to extend hardware lifespan

Providing irregular guidance and training on hardware usage, software operation, and internet use based on customer needs and actual conditions to enhance customers' computer skills and efficiency

Assisting in the numbering and registration of existing equipment, and compiling statistics on maintenance rates and costs

Network Issues

Terminal network connections

Terminal network troubleshooting

Network connections and troubleshooting from switches to terminals

Support of Office Network, Shared Drive, Wireless, and VPN connectivity

Helpdesk Service Content

Handle tickets assigned by the Call Center and complete them on time

Address other Helpdesk tasks as per the client's work arrangements

Requirements :

Possess a college diploma or bachelor's degree in computer science or a related field, minimum 2 years of relevant work experience.

Familiar with various Windows operating systems, printing systems and computer hardware (desktop computers, laptops, etc.)

Familiar with general network hardware and capable of performing basic troubleshooting and configuration tasks

Ability to support Office Network, Shared Drive, Wireless, and VPN connectivity

Familiar with the configuration of various application software

Have good communication skills and the ability to plan and organize work.

Yvonne Ong EA License No. : 02C3423 Personnel Registration No. : R1549551

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It Support Specialist • Singapore