Guest Services Executive

Key Responsibilities

• To provide courteous, prompt and personalised service and if possible to comply with each and every guest’s request and needs.
• To sell rooms in a manner designed to maximise revenue and occupancy with guest’s satisfaction.
• To check in / out guest in compliance with the standard policies and procedures.
• To familiarise oneself with procedures, facilities and services of the company premises.
• Ensure that the lobby areas are kept clean and tidy at all times.
• See to the enforcement of house rules & regulations, company policies and procedures.
• Hands-on technical knowledge of IT would be an added advantage.
• Perform other duties as and when assigned by the immediate superior and the Front Office Manager.