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Cloud Network Engineer

APAR TECHNOLOGIES PTE. LTD.Singapore

1 day ago

Job description

Job Description

Handling tickets / Incidents via ServiceNow platform
Lead technical incident calls as a SME
Troubleshooting and providing break fix support to technical issues
Perform root cause analysis of raised issues
Defining process improvements and ensuring that the processes are adhered to
Take shared ownership of resolving issues in a SLA driven environment
Mentoring / training team members as a SME
Testing and auditing as required from time to time
Improves and maintains customer and employee satisfaction
Work as part of a Follow the Sun support global support model

Skills Requirement

Bachelors degree in Engineering / Information Technology / Computer Science / Related Field.

9-12 years of Network Engineer experience supporting global network infrastructures.

Extensive experience in deploying and supporting Virtual Devices, integration and hyperscaler NW environment

Engineering level Hyperscalers accreditation

Experience in working as part of a global support (follow the sun) model

Cisco CCIE and other industry standard networking certifications

Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN / WAN architectures and IP Services.

Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems.

Expert level knowledge for debugging network devices and outstanding Wireshark reading skills.

Extensive hands-on experience with :

1. Cisco ASR, ISR and Catalyst product families

2. Cisco Meraki Devices MS and MX Series.

3. Cisco Nexus 9K / 7K / 5K / 2K (NXOS) Series of switches

4. Wireless LAN technologies - Cisco and Aruba

5. F5 Load balancers o Cisco SD-WAN Technical Skills

Deep knowledge in R&S

AWS Certified Advanced Networks / Cloud Architect or Azure Network components.

Native AWS Load Balancers experience

Hyperscalers integration with on-prem DCs, sites and application impacts.

Capacity planning for hyperscalers and on-prem components

Virtual router deployment and troubleshooting (BGP, EIGRP, OSPF, QOS, MPLS, WAN)

SDWAN Viptela (Vmanage, VSmart, VBound, Vedge)

Switch - Cisco / Arista (STP, HSRP, SVI, EtherChannel, Stackwise, VSS, Nexus).

EA Number : 11C4879

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Network Engineer • Singapore