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Call Centre Officer
TOP PARKING PTE LTDSingapore30+ days ago
Job descriptionMust be able to perform shift duties. Basic computer knowledge. Able to multi-tasks and work in an intense environment. No experience are welcome to apply as training will be provided. Potential to be promoted to Team Leader position within 6 to 9 months based on excellent performance.
Responsibilities :
- Answering incoming carpark's intercom and general hotline pertaining to customer's inquiry.
- Identify and escalate any carpark issue.
- Provide information to customers for any carparks enquiries like pricing, availability etc.
- Research, identify and resolve customer complaints by understanding the root of the problem.
- Monitoring of carpark entrance / exit condition via CCTV cameras.
- Ad hoc duties assigned by superior and managers.
Requirements :
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Call Centre Officer • Singapore