Job description
New Product Analysis
- Initial and deployment quality strategic plan in the new product / process development
- Analysis product and process data to identify areas for improvement
- As a key player in review, analyse daily process issues and drive for process and yield improvement
- Perform the Ppk / Cpk study to identify the area for improvement, setup of product control
- Work with the engineering team at the early product development phase to better understand new products
Client quality feedback management
Need to ensure / assess actions' effectiveness of new product as well as mass product defect feedback. And follow up the customer returns and rework neededPerform initial failure analysis on customer-returned samples. Manage customer complaints & implement effective corrective / preventive actions to eliminate re-occurrence of complaints. Closely work with the other functional team, to provide timely 8D-resolution to close complaints within set timeframeManage Quality Performance review with clients and agreed periodic reportingCustomer audits and continuous improvement
Verify the effectiveness of the solution and drive continuous improvement initiatives to achieve set objectivesOrganize, and prepare within functions of the organization for the customer audit. Follow up on the audit findings and ensure timely closure of the corrective and preventive actionsVisit customer site for field investigation and gather information for determining the cause of the problemSupport the third-party audit / ISO audit if requiredJob requirements
Bachelor degree in Engineering, Material Science, Quality Assurance or equivalentMinimum 5 years of relevant working experience in quality capacityRelevant experience on QC core tools, 8D reporting, knowledge of ISO 9001 / TS 16949 and QMS auditing experienceBasic G&T, statistical tools (e.g. minitab)