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Senior Engineer, Customer Quality and Development

Senior Engineer, Customer Quality and Development

LINXENS SINGAPORE PTE. LTD.Singapore
30+ days ago
Job description

Job description

New Product Analysis

  • Initial and deployment quality strategic plan in the new product / process development
  • Analysis product and process data to identify areas for improvement
  • As a key player in review, analyse daily process issues and drive for process and yield improvement
  • Perform the Ppk / Cpk study to identify the area for improvement, setup of product control
  • Work with the engineering team at the early product development phase to better understand new products

Client quality feedback management

  • Need to ensure / assess actions' effectiveness of new product as well as mass product defect feedback. And follow up the customer returns and rework needed
  • Perform initial failure analysis on customer-returned samples. Manage customer complaints & implement effective corrective / preventive actions to eliminate re-occurrence of complaints. Closely work with the other functional team, to provide timely 8D-resolution to close complaints within set timeframe
  • Manage Quality Performance review with clients and agreed periodic reporting
  • Customer audits and continuous improvement

  • Verify the effectiveness of the solution and drive continuous improvement initiatives to achieve set objectives
  • Organize, and prepare within functions of the organization for the customer audit. Follow up on the audit findings and ensure timely closure of the corrective and preventive actions
  • Visit customer site for field investigation and gather information for determining the cause of the problem
  • Support the third-party audit / ISO audit if required
  • Job requirements

  • Bachelor degree in Engineering, Material Science, Quality Assurance or equivalent
  • Minimum 5 years of relevant working experience in quality capacity
  • Relevant experience on QC core tools, 8D reporting, knowledge of ISO 9001 / TS 16949 and QMS auditing experience
  • Basic G&T, statistical tools (e.g. minitab)
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    Quality Engineer • Singapore