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Application Support Engineer

Application Support Engineer

PeoplebankSingapore
30+ days ago
Job description

Application Support Engineer

  • 10 months contract (parental cover)
  • 2 headcount available
  • Hybrid work arrangement
  • Work location : CBD
  • Weekend on call shift required (rotation)

Our Client

  • Tech Giant, Social Media Platform

    • The Opportunity

  • Monitor and manage daily customer support tickets for prioritization and triage
  • Respond to alerts when certain metrics go out-of-trend, informing and invoking action from relevant stakeholders
  • Provide business summaries for daily hand-over of activities between different regions
  • Review and assess inbound emergency escalations, following internal processes, triage and support regional escalations
  • Identify commonly reoccurring issues and build runbooks / guides to resolve them
  • Potentially raise code fixes or write new technical tests to prevent future issues
  • Providing coverage on weekends / holidays (rotation-based)

    • Your Background

  • 2-4 years of experience providing operations support in a technical environment
  • Ability to write functional code in any modern programming language, ideally in shipped project / website / app
  • Understanding of basic HTTP request lifecycles
  • Ability to extract and analyze data, familiarity with SQL and data visualization tools is a must
  • Ability to translate technical terms for a non-technical audience
  • Customer-oriented mindset with demonstrated understanding and empathy
  • High attention to detail, with an ability to execute standard workflows while also adapting appropriately to business and process changes when necessary
  • Passion and ability to learn technical concepts
  • Creative problem solver with excellent troubleshooting skills
  • Demonstrated ability to multitask and prioritize in a fast-paced environment
  • Collaborative team player with "get it done" attitude
  • Comfortable with processes and repetition
  • Experience with process improvement projects is desired
  • High quality written and spoken English is mandatory
  • Fintech ticket / triaging support is preferred
  • Understand logic / coding to be able to troubleshoot eg. Python, JavaScript, Java, C++
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    Application Engineer • Singapore