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Senior Account Manager Singapore

KRDSSingapore

30+ days ago

Job description

Reporting to : Client Services Director

KRDS is one of the largest independent full-service digital experience agencies in Asia. We specialize in mobile-first strategy, content and experiences and were awarded Mobile Marketing Agency of the Year in 2017 and 2019 in Singapore, and just walked away with two silvers in the recent Marketing Excellence Awards 2020.

Founded in 2008 in Paris, KRDS became an official Facebook Marketing Partner as soon as the program became available in Europe in 2010. KRDS now has 100 employees and 5 offices across Asia : Singapore, Chennai, Dubai, Hong Kong and Shanghai.

Some of our notable clients include Amazon, OCBC, Samsung, Nestlé, Wildlife Reserves Singapore, Changi Airport, Hewlett-Packard, Singapore Airlines, Ski Dubai, L’Oreal, and many more.

Your responsibilities

Plan and manage clients’ digital campaigns to achieve their digital marketing goals
Be able to advise on industry and technology trends and developments, especially on digital services such as social campaigns, website / app / chatbot development, advertising creation.
Act as a brand guardian and establish an excellent “eye” for creative output, recognising strong design executions and creative work, and when work could be improved
Ensure the clients understand agreed workflows and follow up with them through the delivery process
Translate the client’s vision and needs into business requirements, coordinate with project teams on required deliverables, calculate quotes and manage client expectations
Establish and expand relationships with key accounts
Identify opportunities and new interests that the client may not recognize to help drive revenue and benefit business needs as their digital advisor
Ensure work is delivered on budget and manage to invoice according to the contract terms
Be a role model for stewardship between the client and the agency by balancing the account’s needs with avoiding unnecessary expenditures and negotiating required costs
Manage junior team members to help them develop their skills and drive their performance
Obtain key client information and transfer them accurately to project teams to ensure effective scoping of work
Anticipate, proactively address and advise management on potential client or revenue issues

Your profile

7+ years of relevant experience in a digital / interactive marketing agency or other agency experience

Organized and able to multi-task in a fast-paced environment

Strong interpersonal and communication skills

Demonstrated track record of client relationship development and service

Experience with social media and digital campaigns working cross-functionally within an organization

Must be proactive, a self-starter and an excellent communicator both verbal and written

Must maintain an entrepreneurial mindset

Proficient in Word, Excel, Outlook, and PowerPoint or the equivalent on a Mac

Solid numerical / financial understanding

Excellent command of English, both verbal and written communication

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Account Manager • Singapore