Sales Support Admin - Joo Koon

Our client is a leading provider of trailer axle and suspension systems, delivering innovative transport solutions across the Asia region.

Responsibilities :

• Respond to customer inquiries via email, phone, fax, letter, or other communication platforms.
• Provide accurate information to customers regarding product availability, delivery schedules, and shipment locations.
• Ensure timely and accurate processing of customer orders, including data entry and order tracking in the internal system.
• Manage special or backorders in close collaboration with the supply chain and warehouse teams, and update customers accordingly.
• Handle administrative tasks such as filing correspondence, preparing shipping and delivery documents, and liaising with banks on Letters of Credit (LC).
• Assist in preparing documents for sales meetings, maintain sales records, and actively participate in sales discussions.
• Coordinate with various internal departments (e.g., Technical for product inquiries, Accounts for payment and returns, Supply Chain for procurement / logistics) to ensure seamless customer service.
• Independently manage shipping arrangements, customs invoices, and coordination with forwarders and shipping agents.
• Prioritize tasks effectively to meet deadlines, and adapt quickly to shifting priorities when needed.
• Maintain and update purchase orders (POs) and related records in the system.
• Reconcile order confirmations and supplier invoices against internal records, and flag any discrepancies to the relevant teams.
• Negotiate freight rates with company-appointed forwarders to ensure competitive pricing, in alignment with company procurement policies.
• Manage and coordinate inbound shipments to optimize cost-efficiency and ensure accurate tracking of consignments.

Requirements :

• GCE 'O' Level, NITEC, Diploma, or equivalent qualifications.
• Minimum 2-3 years of relevant experience in a similar sales support or coordination role.
• Ability to work efficiently under pressure in a dynamic, fast-paced environment.
• Self-driven, adaptable, and able to manage change effectively.
• Proficient in Microsoft Office applications.
• Strong communication and written skills in English.

HOW TO APPLY :

Interested applicants, please click on "Apply Now" or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No. : 04C4294

EA Personnel : Chua Xue Min (Joesefyn)

EA Personnel Reg. No. : R23113090