Duties and Responsibilities :
- Work with customer to undertake the design, installation, configuration, maintenance of network system solutions which include upgrades, migrations across heterogeneous network or systems
- Work in fast-paced environment with tight schedule with dynamic project teams which include planning, designing, scoping and creating technical documents such as project build documents, Scope of Work (SOW), etc
- Work with Professional Services Managers and customers to manage expectation and timelines to ensure expectations and commitments are being met.
- Conducts / leads design workshop (POC) for solution designs to meet customer, business, and technical objectives.
- Work closely with product vendors to address, track and ensure timely closure of system support tickets.
- Responsible for analysing and documenting incidents defect and communicating the incident priority to the necessary levels of management, and whenever possible.
- To stay abreast with new technologies and product updates by regularly participating in new product education and technology transfer training as well as seminars.
- Provide regularly project & progress reporting.
Requirements :
Diploma in IT with min 5 years of relevant implementation experience in network and security environment.Good Consulting, Implementation, troubleshooting and analytical knowledge of Cisco Networking Devices (Cisco Catalyst, Nexus & ASA), DDI, PAM and Network Monitoring Solutions.Must have at least THREE of the following credentials : Cisco CCNA / CCNP (Data Centre or Enterprise Networking)Infoblox DDI INA / INE
Milestone MCIE / MCDE
Gigamon GigaTech / GigaPro
MasterSAM MCTA / MCTE / MCPM
Self-motivated, proactive & customer-oriented attitude.Excellent verbal / written communication and interpersonal skills are needed.