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it executive

it executive

RecruitFirstSingapore, Singapore
19 days ago
Job description

Overview

Who you'll be working for

What requirements you'll need to be eligible

  • Min Diploma in relevant discipline
  • 3 to 5 years of related experience in IT infrastructure support
  • Singaporeans only

What you'll be doing on the job

Incidents and requests management

  • Provide IT support and manage incidents and requests relative to IT end users and infrastructure topics
  • Ensure end users devices, IT systems and networks are operating smoothly and react accordingly to remediate situation appropriately
  • Provide findings and support for any infrastructure issue in office and boutiques

    • On site and remote support

  • Provide to our different locations in South East Asia regular on site and remote support for office and boutique users
  • Provide support to other Asia Region when required

    • Collaboration

  • Collaborate strongly with the regional IT team and global IT department in relation with operational topics, reporting and project tasks

    • Project participation

  • Participate in projects that require IT arrangement. For example : store opening, office renovation / relocation, infrastructure projects and events IT setup and support

    • Person of Contact

  • To be the main person of contact for all IT support in South East Asia; For the end users of South East Asia, the different partners and the IT colleagues from HQ

    • General IT Administration

  • Actively monitor IT services to identify technological incidents and liaise with the Regional and Global IT team as well as the partners
  • Proper administration of users and devices
  • Manage IT budget, procurement and inventory

    • IT Documentation

  • Maintain IT documentation
  • Maintain any IT contracts and terms and conditions for any services by IT vendors
  • Actively provide feedback for policies and procedures for IT processes
  • Update and maintain project documents for any projects involved

    • Ad-hoc Support

  • Provide ad-hoc IT support requested by Regional IT or Global IT department

    • Assessment and Improvement

  • Contribute to evaluate the current performance of IT services in the company and help to define and implement improvement
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    It Executive • Singapore, Singapore