Responsibilities :
- Oversee hotel daily operations, ensuring smooth and efficient service.
- Supervise and support staff, providing guidance and resolving issues.
- Maintain high standards of guest service and satisfaction.
- Ensure compliance with health and safety regulations.
- Handle guest complaints and feedback professionally and efficiently.
- Train new employees and conduct ongoing training for current staff.
- Assist the Housekeeping Manager in preparing and managing the department's budget and be aware of financial targets
- Plan and execute maintenance schedules for public areas
- Collate and analyze data from inspections and maintenance to ensure quality of service is met
- Schedule routine inspections by supervisors
- Supervise external contractors to ensure contractual compliance
- Monitor and manage staffing in housekeeping
- Training of all new Room Attendants.
- Maintaining training records for new and existing PA.
- Preparing duty rosters, scheduling staff on leave and preparing annual leave planners for PA.
- Ensures that guest areas, pantries and service areas on guest floors are maintained according to standard
- Any other Ad-Hoc requires
Required Skills :
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.Able to speak, read and write EnglishProficient in the use of Microsoft OfficeOrganizational and training abilitiesRequirements
Diploma / Degree in Hotel Administration, Hotel Management or equivalent, and 2 years housekeeping experience preferably in a hotel of similar size and complexity.