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System Application Support Engineer

CanonSingapore

18 days ago

Job description

Coordinate and perform in-depth tests, including end-user reviews, for modified and new functionality and other Pre / post implementation support.

Analyze financial business processes and system requirements.

Configure D finance modules to meet business needs

Assist in providing training to end users for all new and modified functionality.

Coordinate and support local / subsidiaries companies IT of ERP systems.

Provide level 2 application support, liaise with level 1 and level 3 support teams within the organizations to resolve reported issues and incidents.

Work with level 3 support teams to fulfil service requests and change requests.

Document and track incidents, service requests, change requests and provide regular progress reports.

Coordinate closely with support teams to test and deploy application defect fixes, enhancements, and patches to production environment in accordance with project methodologies.

Conduct user requirement analysis for application enhancements. Support the team in defining project requirements, tracking and documentation.

Provide pre-go-live and post-go-live end user support for Microsoft Dynamics ERP system.

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Application Engineer • Singapore