Part-Time Customer Service Associate

Roles & Responsibilities

About Us

Chess at Three is a venture-backed early education company from New York, now rapidly expanding in Singapore. We deliver two award-winning, story-based learning programs for kids aged 6 months to 11 years :

• Chess at Three – teaches chess to children as young as three through storytelling and play
• Birchguard Quest – a fantasy roleplaying game for ages 6–11 that builds collaboration, confidence, and communication

With over 150,000 children taught globally, we’re growing fast and looking for passionate leaders to help us deepen our impact in Singapore.

About the Role

We’re seeking a Singapore Manager (Sales Ops) to lead enrolment, parent engagement, and sales operations across our Singapore locations. You’ll manage a growing team, shape the customer journey, and help families connect with meaningful enrichment experiences for their children.

Key Responsibilities

Respond promptly and professionally to enquiries via WhatsApp, phone calls, and in-person interactions.

Provide clear and accurate information about class schedules, fees, programs, and club policies.

Accurately take and record attendance for all lessons.

Assist with basic administrative tasks such as updating records, maintaining class rosters, taking payment, on-boarding.

Support smooth running of holiday camps that occur in the morning from 10am to 1pm; e.g., Usher students to class; Take and upload media for parents' viewing; Distribute snacks...

Provide general support to instructors and staff during class sessions to help maintain a smooth and safe learning environment.

Maintain a welcoming and child-friendly atmosphere in the club.

Assist in setting up and packing away class materials when required; light vacuuming.

Follow all health, safety, and safeguarding protocols, particularly when interacting directly with children.

You’ll Be Great in This Role If You :

Join us to bring stories to life — and help shape the next generation of confident, curious learners

Tell employers what skills you have

Childcare

Sales

Microsoft Office

Microsoft Excel

Strong Attention To Detail

Teaching

Sales Operations

Administrative Support

Storytelling

Customer Service

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