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Director of Operations

Playmate Leisure Solutions Corp.Singapore, Pedra Branca, Singapore

2 days ago

Job description

Direct message the job poster from Playmate Leisure Solutions Corp.

We are looking for an experienced and strategic Operations Director to lead and oversee the daily operations of our fast-growing online gaming business in the Philippines. This role is critical to ensuring operational excellence, driving process improvements, and aligning execution with the company’s overall goals. The ideal candidate must be proficient in English and Mandarin and open to relocating to the Philippines.

Key Responsibilities :

Oversee end-to-end operations, including customer service, risk management, product support, and platform performance
Develop and implement operational strategies aligned with business objectives
Lead, mentor, and manage cross-functional teams to ensure productivity and efficiency
Monitor key operational KPIs and regularly present insights and recommendations to senior leadership
Ensure full compliance with regulatory requirements and company policies
Identify process bottlenecks and implement continuous improvement initiatives
Collaborate with technology, marketing, and product teams to ensure seamless user experience and platform reliability
Support business development and expansion planning by providing operational insights

Qualifications :

Proven experience in an operations leadership role, preferably in online gaming, iGaming, or tech-enabled industries

Strong knowledge of gaming platforms, user operations, and compliance requirements

Excellent verbal and written communication skills in both English and Mandarin

Strong leadership, problem-solving, and decision-making abilities

Comfortable working in a fast-paced, multicultural environment

Proficiency in data analysis and operations management tools

Bachelor’s degree in Business Administration, Operations, or a related field (MBA is a plus)

Willingness to relocate and work onsite in the Philippines

Seniority level

Director

Employment type

Full-time

Job function

Product Management and Business Development

Industries

Gambling Facilities and Casinos

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Operation Director • Singapore, Pedra Branca, Singapore