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Customer Service Officer
JOINTHIRE SINGAPORE PTE. LTD.Singapore20 days ago
Job descriptionAt least a O-Level academic qualification. Having some customer service and / or call center or similar working experience. Excellent communication skills and good interpersonal skills. Possess basic computer skills. Good stamina and good personality and customer-oriented. Excellent time management skills, able to prioritize work, attention to details and problem solving skills. Ability to work under pressure and manage customers' expectations. Work location : Bedok, Singapore Within walking distance from Bedok MRT Station Working hours : Monday - Friday (9am - 5pm), Saturday (9am - 2pm) 1 year renewable contract Annual leave Medical and other benefits
About Company :
Our client is responsible for the sales and marketing of consumer electronics and home appliances in Singapore.
Job Description :
- Customer service, products issues and support the front counter.
- Attend to customers, handle the queries from the Service Hotline as well as from emails.
- Respond and resolve customers' queries related to products, spare parts, service schemes and schedule service appointments
- Liaise and coordinate with Authorized Service Contractors, In house technicians, etc. to resolve issues arising from customers. - Assist to perform simple troubleshooting to identify the issue to ensure that customers are attended to effectively.
- To conduct weekly and annual parts stock count.
- Retrieve and deliver spare part to Customer Care Counter.
- Front counter duties, including, but not limited to spare parts sales over walk in, Bring in Repair, Repair collection and Redemption.
Job Requirements :
Compensation :
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Customer Service Officer • Singapore