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Technical Client Services Manager, APAC

Technical Client Services Manager, APAC

LMA RECRUITMENT SINGAPORE PTE. LTD.Singapore, Pedra Branca, Singapore
26 days ago
Job description

About the Company :

Our client is a regulated, global foreign exchange (FX) trading marketplace headquartered in Germany.

Key Responsibilities

  • Provide high-quality support to both new and existing clients, ensuring a seamless and positive experience.
  • Develop and maintain strong relationships with key client intermediaries to promote trust and long-term collaboration.
  • Troubleshoot and resolve technical and workflow-related issues during initial client engagements.
  • Assist clients in identifying and resolving hardware infrastructure challenges.
  • Diagnose software problems and coordinate with internal teams to deliver timely and effective solutions.
  • Oversee incident escalation, ensuring prompt resolution of unresolved technical matters.
  • Investigate and resolve trade-related issues efficiently and accurately.
  • Conduct comprehensive regression testing across all platforms features to ensure system reliability.
  • Support clients and account managers during onboarding and go-live stages, resolving integration and connectivity issues, especially with Java-based applications.
  • Stay current with company products and services and effectively communicate updates to clients.

Qualifications :

  • A bachelor’s degree or equivalent qualification; degrees in computer science or related fields are preferred, though other disciplines may be considered based on relevant experience.
  • Strong grasp of core IT principles, including Java, TCP / IP, MacOS, Windows, web technologies, log file analysis, and performance or connectivity troubleshooting.
  • Proven experience in client services, middle office, or back-office functions within global markets, FX, sales & trading, or treasury operations.
  • Exceptional client service mindset with strong attention to detail and a commitment to delivering high-quality support.
  • Excellent organisational skills, with the ability to manage multiple priorities under tight deadlines.
  • Skilled at translating complex technical or product concepts for non-technical stakeholders.
  • Highly self-motivated, proactive, and consistently results-driven.
  • Fluent in both written and spoken English.
  • Comfortable working in a global support environment, collaborating across time zones, including participation in a rotating weekend support schedule.

    • Company Reg No. : 201131609D | License No. : 24S2411 | Reg No : R1110891 | Sugma

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    Technical Manager • Singapore, Pedra Branca, Singapore