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Head of Fraud Operations

Head of Fraud Operations

SGBSingapore, Pedra Branca, Singapore
4 days ago
Job description

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HR Specialist | End-to-End HR Operations | Payroll & HRIS | Fintech

Job Summary :

We are seeking a seasoned and proactive Fraud Operations Lead to oversee and strengthen the fraud risk management framework of our digital bank. This leadership role is responsible for managing real-time and post-transaction fraud detection,coordinating investigations, enhancing system rules, and collaborating across teams to mitigate fraud risks. The ideal candidate will bring strategic insight, hands-on fraud operations experience, and a passion for protecting the bank and its customers.

Key Responsibilities :

1. Monitoring and investigation :

  • Oversee transaction and account activity monitoring using specialized fraud detection platforms.
  • Review fraud alerts, investigate suspicious activities, and identify fraudulent behavior based on customer behavior, transaction patterns, and system signals.
  • Ensure timely and accurate classification and escalation of high / medium / low-risk fraud cases.

2. Technical proficiency and data analysis :

  • Lead the fraud monitoring rule configuration and testing (UAT), including review, customization, and post-go-live tuning.
  • Work with vendors and internal stakeholders to ensure alignment on fraud detection logic, system integration, and performance optimization.
  • Continuously analyze the performance of fraud detection tools and recommend data-driven enhancements to improve their efficiency and effectiveness.
  • Leverage data analysis techniques to identify patterns, anomalies, and trends in fraud cases to enhance detection and prevention efforts.
  • Use data visualization tools to create dashboards and reports that provide actionable insights for fraud operations and decision-making.
  • Provide expertise in data interpretation to support automation initiatives,focusing on reducing manual intervention in fraud case investigations.
  • 3. Team & Process Management

  • Define the fraud operation SOPs, train and guide junior fraud ops team members; assign backups and ensure system capability knowledge transfer.
  • Contribute to resource planning and team development.
  • 4. Collaboration and communication :

  • Communicate findings effectively and escalate potential fraud cases to the appropriate stakeholders, including Compliance, Risk Management, and Law Enforcement, as necessary.
  • Collaborate closely with internal teams, such as Customer Service and IT, to address and resolve fraud-related issues promptly.
  • Liaise with internal teams to manage fraud issues swiftly and thoroughly.Report and escalate complex fraud cases to Compliance or authorities when required.
  • 5. Others

  • Maintain accurate and detailed records of fraud cases, investigations, actions taken, and outcomes in compliance with regulatory standards.
  • Provide support during audits, regulatory examinations, and fraud-related inquiries by preparing documentation and responding to inquiries as required.
  • Qualifications :

  • Bachelor’s degree in Finance, Business Administration, Criminal Justice, or a related field.
  • At least 7-10 years of experience in fraud prevention, detection, and investigation within the banking or financial services industry, with a strong understanding of banking operations.
  • In-depth knowledge of fraud typologies, detection techniques, and industry best practices. Familiarity with fraud prevention tools, software, and analytics platforms.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and trends to make informed decisions.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders.
  • High level of integrity and ethical standards.
  • Strong organizational and time management skills.
  • Ability to handle multiple tasks and meet deadlines.
  • Inquisitive and curious, with a passion for technology and data.
  • Keen interest in investigative processes and case building
  • Proactive and self-motivated with a continuous improvement mindset.
  • Seniority level

    Seniority level

    Mid-Senior level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Other and Finance

    Industries

    Banking

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    Head Of • Singapore, Pedra Branca, Singapore