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HEAD OF PROFESSIONAL SERVICES - SINGAPORE

HEAD OF PROFESSIONAL SERVICES - SINGAPORE

ECLOUDVALLEY TECHNOLOGY PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG
15 hours ago
Job description

Roles & Responsibilities

JOB OVERVIEW

The Head of Professional Services – Singapore is responsible for the end-to-end management of professional services engagements, from presales through successful delivery. This includes qualifying opportunities, shaping solutions, securing wins, and overseeing execution, with strong leadership across customer engagement, technical solutioning, project delivery, and team development. The role is focused on driving billable services aligned with AI & Analytics, Migration & Modernization, and Security in the Singapore market.

KEY RESPONSIBILITIES

Presales and Opportunity Management

  • Collaborate with sales and solution architects to qualify leads and shape customer opportunities.
  • Lead or guide the development of proposals, including scoping, effort estimation, commercial modeling, and resource planning.
  • Contribute to account strategies and lead customer engagements to articulate and position the value of professional services.

Service Delivery Leadership

  • Oversee the execution of cloud, AI & Analytics, Migration & Modernization, and Security projects.
  • Ensure delivery excellence by meeting quality, timeline, and budget expectations.
  • Act as executive sponsor for key engagements and provide governance support when needed.

    • Team Development & Operational Excellence

  • Lead and mentor the Singapore technical team across all presales and delivery roles, fostering a culture of accountability, continuous learning, and high performance.
  • Monitor key delivery metrics, including utilization, delivery quality, customer satisfaction, and margin.
  • Define and implement pre-sales and delivery standards, tools, and best practices in alignment with CTO office guidelines.

    • Business Growth and Strategy

  • Drive growth in the billable professional services business by supporting revenue targets.
  • Align service strategy with Singapore market demand and regional business objectives.
  • Identify opportunities for service innovation and collaborate with the CTO office to develop new offerings.

    • QUALIFICATIONS

  • At least 8 years of experience in professional services, consulting, or systems integration, with a minimum of 3 years in a leadership role.
  • Strong background in delivering cloud-based engagements, with specialization in at least one of the following domains : Analytics and AI, Migration and Modernization, or Security.
  • Solid understanding of cloud platforms such as AWS, Azure, or GCP, along with modern delivery methodologies.
  • Excellent leadership, communication, and stakeholder management skills.
  • Strong commercial acumen and familiarity with the Singapore enterprise market.
  • Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
  • Relevant certifications (e.g., AWS Certified Solutions Architect, AWS Security or Data Analytics Specialist) are a plus.

    • WHAT IS IN IT FOR YOU?

  • Attractive remuneration package, benefit & year-end bonus
  • Excellent career development
  • 5-day work with a flexible work schedule

    • Tell employers what skills you have

    Management Skills

    Leadership

    Operational Excellence

    Team Development

    Presales

    Architects

    Strategy

    Accountability

    Customer Satisfaction

    Consulting

    Project Delivery

    Professional Services

    Service Delivery

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    Head Of Singapore • D01 Cecil, Marina, People’s Park, Raffles Place, SG